Frequently Asked Questions
Everything you need to know about your Beneunder shopping experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number and zip code.
How do I care for my Beneunder technical fabrics?
To maintain the integrity of our specialized sun-protection and cooling fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through services like Klarna and Afterpay in select regions.
How can I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as our technical fits may differ from standard high-street sizing.